Company name: Nordic Roast Coffee Collective AB
Address: Storgatan 11, 114 44 Stockholm, Sweden
Email: johan@norococo.com

By placing an order through our website, you agree to the terms set out below.

These Terms & Conditions apply to all purchases made through our website.

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update these Terms & Policies at any time. Changes will be effective once published on this website.

We aim to ensure that product descriptions, images, pricing and other information are accurate.

Coffee is a natural and seasonal product. Origin, flavour notes, processing methods and availability may vary between harvests and production batches.

We reserve the right to discontinue products, adjust prices or correct errors at any time.

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation by email. The order confirmation confirms receipt of your order request but does not guarantee acceptance of the order.

We reserve the right to reject or cancel orders in case of pricing errors, stock shortages, suspected fraud, technical issues or circumstances beyond our reasonable control.

All prices shown on the website are stated in SEK and include VAT where applicable.

Payment must be completed before an order is shipped.

We reserve the right to correct pricing errors prior to shipment.

To the extent permitted by applicable law, our liability shall be limited to the value of the products purchased.

We are not liable for indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights that cannot be excluded under Swedish consumer protection legislation.

These Terms shall be governed by and interpreted in accordance with Swedish law.

Any disputes shall be subject to the jurisdiction of the Swedish courts.

We currently deliver only within Sweden.

Orders with delivery addresses outside Sweden cannot be accepted or fulfilled.

Orders are normally processed within 1-5 business days.

Processing times may be extended during holidays, promotional periods or due to circumstances beyond our control.

Shipping costs are shown at checkout before payment.

Estimated delivery times are provided as guidance only.

While we work with reliable delivery partners, delivery times cannot be guaranteed.

Customers are responsible for providing accurate delivery information.

We are not responsible for delays or additional costs caused by incorrect or incomplete address details supplied by the customer.

If a shipment arrives damaged or appears lost, please contact us as soon as possible so we can investigate the matter with the carrier.

If you purchase products as a consumer, you generally have the right to withdraw from your purchase within 14 days from the date you receive your order, in accordance with applicable Swedish consumer protection legislation.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires.

The customer is responsible for return shipping costs unless otherwise required by law.

For food products and other sealed goods, the right of withdrawal does not apply once a sealed package has been opened or unsealed.

Accordingly, we do not accept returns of coffee products that have been:

• Opened
• Unsealed
• Used
• Consumed
• Altered in any way

Any coffee product with a broken seal is considered non-returnable and non-refundable unless required by law.

Returns may only be accepted when:

• The product remains unopened and unused
• The original packaging is intact
• The original seal is unbroken
• The product is returned in a resalable condition
• The return complies with applicable consumer legislation

We reserve the right to inspect returned products before issuing a refund.

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

We may request photographs of the product, packaging and shipping label to assist our assessment.

Where required, we will provide a replacement, repair or refund in accordance with applicable consumer protection laws.

Approved refunds will be issued to the original payment method.

Original shipping fees will only be refunded where required by law or where the error was caused by us.

Refunds are typically processed within a reasonable period after receipt and inspection of returned goods.

The following items cannot be returned:

• Opened coffee products
• Products with broken seals
• Partially consumed products
• Gift cards
• Promotional or complimentary products
• Products specifically marked as non-returnable

Nothing in this policy limits or excludes consumer rights that cannot be waived under Swedish law.

We respect your privacy and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection legislation.

We may collect:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• Order history
• Website usage information

We process personal data to:

• Process and fulfil orders
• Deliver products
• Handle customer service enquiries
• Administer payments
• Prevent fraud
• Improve our website and services
• Comply with legal obligations

Processing is carried out based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

We may share personal data with trusted service providers, including:

• Payment providers
• Delivery companies
• Website hosting providers
• IT and analytics providers

These parties may only process personal data to the extent necessary to provide their services.

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Under GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Restrict processing
• Object to processing
• Receive a copy of your data (data portability)
• Withdraw consent where processing is based on consent

For privacy-related questions or requests concerning your personal data, please contact: johan@norococo.com

Cookies are small text files stored on your device when you visit a website.

They help websites function correctly and improve the user experience.

We may use cookies to:

• Operate the website
• Remember customer preferences
• Analyse website traffic
• Measure website performance
• Improve functionality and user experience

Our website may use third-party services such as payment providers, analytics tools and other service providers that may place cookies on your device.

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

We may update this Cookie Policy from time to time. The latest version will always be published on this website.